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We have included topic wise FAQ please go through them and if you have have more questions then contact us.

Last Updated : September 3 , 2016

What are the advantages of subscribing ?

    Subscribing enables you to view all animation online without purchasing and downloading them separately. For this, purchase a subscription account for as low as $2 to start viewing them. This is an ideal method for economical viewing and can be used by a school or shared between friends for simultaneous viewing.

  • Very economical option as compared to product purchase
  • Fast viewing over dialup connection
  • Big packages are highly discounted
  • Multiple users can access simultaneously
  • View different animation on the same computer
  • Available 24/7 everywhere in the world
  • No login required - just type in the key to see animation
  • No downloading required.
  • View latest and updated version of animation
  • Ideal for group, schools, colleges, companies and home schooling
  • Refer a graphic outlining each advantage here


Why doesn't the full version button show me the animations ?

The full version animations are available for viewing only after you have purchased a subscription account. After purchasing you will be entitled to see the full length animations. To purchase a subscription account click on "subscribe" on top menu after login.

 

About payment through credit card and other modes of payment

Refer payment FAQ



How do I access my account for viewing the animations ?

After you have purchased the package you can access the full-length animations by two methods :
1) The full version button on all product pages will be active. After login you can view the full length animation in the browser window, by clicking on "Full Version" button on any product page this button will remain active till the expiry of the package. Use the browser back button to come back to the product page, do not close the browser. When you come back to browser the counting stops.

2) Alternatively without login you can view the full length animation by going to any product page on the site, below the fullversion button their will be space for entering the 7-digit key, enter the key and then on clicking the full version button you can see full length animation. This key will exist for this and all other packages until you change it from "My account".

From what time will the viewing hours will be counted ?

Go to "My Account" to check the subscription time, it is also shown in the left side of the browser.
Counting of hours starts only when you press on full version button after logging in or after entering the 7 digit key to start viewing the package it does not start from any other time, for example when you log in or you go to product page etc. We only calculate your actual viewing time, the counter when you go to the animation page by pressing full version button , it normally starts few seconds later than the animation. It stops if you go back to the page while viewing the animation and restarts again when you load the animation back. We do not want you to feel shortcharged hence we take full care to count only your actual viewing minutes.


 

About Counter ?

The package that you have bought is always shown in hours/ minutes/seconds remaining. The counter counts the actual time you spent viewing the animation. It calculates every 60 seconds. The counter may show negative value sometimes, if you press the browser back button while viewing the animation and within few seconds pressed the forward button to come back to animation again,the counter will reset to show the true consumption. The counter is placed below the animation. Scroll down in the browser window to see it.

What are advanced animations?

The advanced animations are high level animation or simulation clearly marked as in the "shop" and "all products" area and shown as "advanced" on product page. The counter in the advanced animation case moves at twice the rate of the normal (non-advanced) animation. Counts down 2 seconds instead of 1 second. So when you view for 10 minutes you are billed for 20 the advanced symbol shown above is on the shopping page ( a mouseover on the symbol explains what advanced means) to see which products are advanced, this is also mentioned on the product page, you can also see the meter below the full version animation when it is running to check the rate.

How do I control the animation ?

You can navigate the animation by using forward button / backward button by either clicking again and again and moving back/ahead 10 frames each time or keeping it pressed for fast forward motion.

You can also use the "menu" button to directly jump to a particular section.

The animation can be paused and played again anytime.

Is there a different password for viewing the animations ?

No, it is the same password that you use for login.

What happens if I do not log out but let the page playing animation is kept loaded on my computer?

In case of inactivity your time will be the counted till the expiry of the session (normally 20 minutes) after that the counting will normally stop.

Why does a session expire in 20 minutes ?

The sessions for servers are by default set to timeout after 20 minutes of no activity by most ISPs ( in case of no mouse movement, key pressing or refreshing for a web page) and this also applies to all subscription accounts.

Login sessions expire for three reasons.

1) For your security, your session expires a maximum of 20 minutes after you have logged in. Normally if you have logged in and somehow your computer is kept unattended for quite sometime, there is a possibility that misuse of your account can occur in your absence, we try to minimize that misuse by expiring the session after 20 minutes. Note that closing of the site may not close your session , make it a practice to "log out" .

2) This is the default time out setting by most ISPs servers and is done to protect the draining of account in case of computer freezing, person moving away from his desk for some work, forgetting to close the window.
The remedy to that is some activity within 20 minutes like a slight mouse movement, key press etc..

3) It reduces the data overheads for us, if the session was on for 30 minutes instead of 20, even though you closed the site ( but did not log out) the server keeps the session in memory, imagine what would happen if 1000 people did so, the load would slow down the server.

You can re-logon to access your account again.

How to keep the session on ?

The session expires if your ISP logs you off after 20 minutes. We are suggesting a workaround here. This is based on commonly available facility like an email checker that can keep the connection on, most ISPs consider this as an activity and the session remains on.

For Firefox :
Gmail notifier : https://addons.mozilla.org/en-US/firefox/addon/173
Yahoo Mail notifier : https://addons.mozilla.org/en-US/firefox/addon/1264

For IE :
Gmail Notifier : http://toolbar.google.com/gmail-helper/notifier_windows.html Yahoo toolbar (contains email notifier): http://toolbar.yahoo.com/

Please keep in mind that we have no control over your ISP or the workaround, so experiment at your own responsibility.

Can I save the animations to my computer ?

No saving the animations to your computer is legally and ethically wrong. The subscription package has been designed to prevent such occurrence.

How many times can I view the animations ?

As many times as you want to till the duration of package is over.

What is the maximum size of viewable animation ?

The animation are very light most of them are below 100 kb but some go upto 600 kb.

What is the maximum duration of subscription package available?

The subscription packages ranges from a few hours to hundreds of hours. They are continually updated to suit your requirements, click subscribe (top menu option ) to discover the latest in offering.

What is the significance of registering to be a member?

After registration you are made a member. Only the members are allowed to purchase the subscription account for viewing the full -version animation on our site, nonmembers can only preview the animations for few seconds.

I am a member does that make me a subscriber?

No you have to purchase a subscription account by clicking on subscribe . The full version animations are available for viewing only after you have purchased a subscription account.

Is the subscription limited?

For viewing the animations the subscription is unlimited you can view any animation on the site fully. There are advanced animation clearly marked as advanced for which double rate is charged.
The subscription is limited to days (check in 'My account" for expiry date of the package bought) and hours mentioned.
The package will last only till the end date or finishing of hours depending on whichever comes earlier.

When is the subscription considered as expired?

The subscription expires when your time or days finish whichever is earlier.

Can I renew only when the subscription expires?

No you can renew anytime you want to, the number of hours that you buy will be added to the existing number of hours. The new date will be the old date if new date is lesser than or equal to old date otherwise it will be that many number of days beyond the old date from today. For example : if today is Jan 1,2005 and your account ends on Jan 15th, 2005 if you renew today with a 5 hour 11 day package only the hours will be added, if you renew with 5 hour 30 day package hours will get added to present hours and now your package will end on Jan 30,2005.

How can I renew the subscription before it expires?

Purchase a new package before days or hours end.

How can I renew a subscription after it has expired ?

No once the subscription expires it cannot be renewed. Your pending hours get nullified.

What happens if I do not access this site for months after becoming a member?

Nothing untoward happens ! your membership continues, the products that you put in the shopping cart but did not buy await your arrival, your subscription account expires after its validity is over.

How do I check my package usage ?

Keep check on how your account is being used by checking the usage details in "my account". If you are the sole user of the account and use the same computer then all enteries must be from same IP address this will indicate there is no abuse by someone else hacking your account, if any other computer, (even any of ours) accesses your account and views the animation even for a few seconds that IP address is logged.

Why do you charge for the subscription ?

To fund our efforts to provide you with high quality visual solution to problems in science.

Who can I contact in case if I have some problems with my subscription account?

Use this link to contact us or send a mail to response@goalfinder.com

please mention your user name (your e-mail id used for login) and if you have the order details then include them also, we will try to provide support at our earliest.

What is the hardware and software requirement for playing the animations?

Macromedia flash player is required for playing these animation The player can downloaded from http://www.macromedia.com

Hardware : The files normally require 128 MB Ram and Intel PII machines for playing well. But they have been found to be playing with some jerks on 486 machines with 64 MB ram also. The size of monitor is not a constraint as the animation expands to fill the monitor screen and is resolution independent but works best on 800 x 600 or 1024 x 768 . Most of the animation are below 600 kb hence can run on the systems of today without any problem.

What is your Refund policy?

Our product is information and knowledge-based. For this reason, once you have subscribed to the service and gained access to this information, we do not allow any refunds to prevent abuse of our services.
--Refund is only allowed in a special case for a subscription that fulfills both the conditions below.
1) Zero usage of account and when no animation has been viewed through subscription account.
2) If we receive an email request for refund within 24 hours of the time and date of purchase containing identifiable information from your order (including, but not limited to: order number and last 4 digits of credit card number used for purchase). In such a case:
--- Refunds will be credited directly back to the card used for purchase.
--- No cash reversals will be given.

-- No pro-rata refund is admissible

 

What is this gift concept ?

You may gift away a package to only one person at a time. As a gift in real life is you can include a message, and your friend's e-mail id. Your friend / relative will receive an e-mail containing his own private key, password and instructions to view the full length animation. The key is his private and is not sent to you. An account of your friend will automatically be created on our site . The login id of your friend will be his e-mail . He may logon to the site and use the full version button directly alternatively he can view the full length animation by directly going to any product page on the site, below the fullversion button their will be space for entering the 7-digit key, once he enters the key and then on clicking the full version button he will see the full length animation.

How many gifts can I send ?

As many as you want to but only one gift can be sent at a time.

Can I use the gift I made to someone else?

You have no access to the gift you have made to someone else (remember real life situations)

What is the share concept ?

You can either share or gift but not both at the same time. You can only send message of sharing to one person only, enter the e-mail of the person that you want to share this package with. Your friend/ relative will receive only your personal key ( NOT your user Id and password) . For sharing with more people send them the key separately (key is displayed in my account and in the e-mail sent to you, do not share your account password to anyone)

When you agree to share then you are not sharing "this package's hours" but Your "total subscription hours" with your friends and relatives. Your friends and relatives can view the full length animation by going to any product page on the site, below the full version button there will be a space for entering the 7-digit key, after entering it and then on clicking the full version button they can see full length animation. This they will be required to do only once, we will recognize them and they need not reenter the key again for viewing other animation for the session (till they close the browser).

Whatever time your friend/relative use will be deducted from your total subscription time. For example you had 5 hours left in your account out of which if they use 3 hours then only 2 hours will be remaining for you. They will have continuous access to your hours for this and all the future packages you buy till you change the private key button in your "my-account", then a new key will be generated for you, the account will be then governed by a new key and only you will see full length animation others will not.

Note that all of them will be disabled the moment you change the key but then you can privately send your new key again to a select few later

Keep check on how your account is being used by checking the usage details in my account.

My friend has shared his account with me do I have to become a member to see full length animation?

No, all you need is the key he sent to you. You can view the full length animation by going to any product page on the site, below the full version button there will be a space for entering the 7-digit key, after entering it and then on clicking the full version button see full length animation.

How does the person sharing this account access it ?

by going to any product page on the site, below the fullversion button their will be space for entering the 7-digit key, enter the key and then on clicking the full version button he can see full length animation. .

Can I cancel a sharing ?

Yes ! Change the private key button in your "my-account", then a new key will be generated for you, the account will be then governed by a new key and only you will see full length animation others will not.

Note that all of them will be disabled the moment you change the key but then you can privately send your new key again to a select few later.

What is the concept of the key?

The key allows secure sharing keeping the account information private. Read gift concept and share concept to learn more.

How many people can view the animations at a time?

Unlimited consoles can share an account and view full length animations (unlimited means the limit to which our server and your connection can handle).

I can no longer access the account my friend shared with me using the key?

If the account has not expired maybe the key has been changed. Ask your friend.

How can I keep an account for myself and another one for someone else ?

Register with a separate e-mail id (assuming that you already are a member) and make another purchase of subscription package of some hours share this account with others by distributing the key. Your personal account can be kept for your use only.

Can we keep separate accounts say one for teachers another for students?

Register with different e-mail ids (you can make unlimited accounts if you have unlimited ids) one for teachers' and buy a package distribute its key to teachers only. Login to another account meant for students' and purchase the package, again distribute the key to students only, keep on recharging the packages as they near expiry. In both the cases keep the password or e-mail ids private (to ensure the keys remain unchanged). The packages are designed so that multiple computer terminals can access them simultaneously. The time will decrease accordingly.

I made a mistake instead of sharing I gifted the package?

Ask the person you gifted it to send the key to you.

Instead of gifting I shared the package?

Oops ! Be careful the person can use your hours now as he has the key. Change the key and gift him another package.

I gifted or shared it without wanting to ?

If you gifted it, nothing can be done now. If you shared it change the key to prevent access.

I lost my e-mail containing key for viewing fullversion animation?

Your key is there in "My account" near change key button but you will have to login before that.

I typed a wrong e-mail of the receiver while gifting?

Send us the details of the transaction using contact us link. Generally it is not possible to reverse the account creation and usage of package, but if the e-mail is invalid then there are chances that account will not be used in such cases we can reverse the transaction.


 

Contact us :
Address E-mail to : Amit (or to Divya)

E-mail Addresses
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For feedback or general queries
: click on feedback to give online feedback

For contacting us
for anything else click on contact us

Support through yahoo messenger during office hours
(text message only): goalfinder_help@yahoo.com

URL : http://www.goalfinder.com

Address : Goalfinder, C1-504, Ganga Osian Meadows, Thergaon, Chinchwad, Pune - 411033, India

Tel : 91-20-46740132 (Office landline Time: 9 AM to 6 PM IST, Mon-Sat)

 

 
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