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New User Register 
Login Member: |
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Now you can advertise on Goalfinder to
reach schools, colleges, teachers, parents,
students and professionals. |
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| Tell me step by step how to purchase
products from your site?
Step 1 - Login : If you are a member just
login, if you are not a member then register first, registration
is required for purchasing a product
Step 2 - Select products
Step 3 - Pay for products
Step 4 - Download products
Step 5 - Install products
How do I login?
Put your username (*the e-mail address
you registered with) and your password (password is not
case sensitive "admin" or "Admin" or
"ADMIN" are all accepted) in the proper fields
in the space shown
Home
page, shop
and all products
page : 
Product page : on left hand
side menu
Password & username guideline
Password :
A six letter password is safe from hackers, we accept 2
letters also, mix letters and numbers for additional safety,
the length of the password should be maximum 25 characters,
look at the password and username guideline below :
--The password is NOT case sensitive; so do not worry about
caps lock or capital letters.( Admin , ADmin or admin are
all same)
---Spaces are not allowed in password ( "Admin"
is correct "Ad min" is wrong)
---If you have forgotten your password, use the forgot
password link, we will send your password to your email
address
Username:
Use the email that you registered on Goalfinder with, not
any other e-mail
Your e-mail address cannot contain any spaces.
Be sure you use your e-mail address and not your name.
Be sure to type your full e-mail address, in the format
"mailname@provider.com"
If you no longer have access or use your e-mail address,
you must still use it to log in. Then later you may change
your e-mail address in the myprofile section of your account.
How do I register ?
Click on the register link on the top menu
bar
Fill in your details in the dialog box,
for password and username refer guidelines in this FAQ .
This screen will appear after submitting your details
you have to login again to access
the site .
Why do I have to register ?
Registration entitles you to purchase products,
subscribe to online viewing, does away with the necessity
of filling in key number on product page to view full length
animation, receive messages from us in "My Account"
and get special discounts. Your address and phone number
will help us to contact you, in those cases when your e-mail
address is not functional.
I am a subscriber do I need to register
again for purchasing products ?
No you need no register again your login
and password entitles you to buy products from our site.
How do I check out the product before buying
?
1) You can get a feel of product by going
to the product page and looking at the images of the product
with description, normally we provide at least 4-5 images
with captions.
2) Read the details about the product
3) Watch its preview
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| How do I watch preview?
A preview is a trailer of the animation
created by us so that you can have a look at the product
features and animation quality and content before purchasing
it, you may watch its preview from
Home page, product page or shop or other
pages : 
button or "preview"
link, all the previews open into a new browser page and
preview in flash 6.0 format are played into that page most
of the previews are small sized few hundred KBs or so but
some of them run into 1 -2 MB also, please check the product
page for preview size and playing time.
If you cannot see the preview of a file
then it is possible that you do not the flash plugin installed
in your browser, go to http://www.macromedia.com and install
the latest flash player from their site. If even after that
the preview is not visible, then contact
us.
Do I have to purchase a product to view
its full version?
Yes, except for our free products, others
have to be purchased prior to viewing their full version
.
Is
registration necessary before buying a product?
Yes, registration is needed before a product can be purchased.
Why doesn't the full version button show
me the animations ?
The full version animations are available for viewing only
after you have purchased a subscription account. After purchasing
you will be entitled to see the full length animations. To
purchase a subscription account click on "subscribe"
on top menu after login.
Why does clicking on "add-to-cart"
takes me to "login" page ?
There could be a few reasons
1) You have not registered and are not a member, please register
and login to access your shopping cart
2) You are a member but have not logged in, please log in
to access your shopping cart
3) Your session could have expired, please login again.
What is meant by session expire
?
Login sessions expire for two reasons. For your security,
your session expires a maximum of 20 minutes after you have
logged in and there has been no mouse movement on the page.
Normally if you have logged in and somehow your computer is
kept unattended for quite sometime, there is a possibility
that misuse of your account can occur in your absence, we
try to minimize that misuse by expiring the session after
20 minutes.You can re-login to access your account again.
How do I purchase a product?
Once you have registered and become a member, then1)
Login
2) Click on add-to-cart
icon in home page, shop or all products page
3) when you click on Add to cart, your shopping
cart will appear on page
Thumbnail : show a picture
of the product in cart, click on thumbnail to go to its
product page, the shopping cart will go to whichever page
you are in
Legend below thumbnail : specifies
the nature of production whether it is an animation, CD
or poster
Clear : Check clear and click
on update cart to clear that product
Quantity : For multiple licenses
you can buy more than 1 quantity ( this option is used by
institutional buyers)
Price and amount: As displayed,
if you keep the shopping cart parked in your account without
purchasing and in the meantime price change then new pricing
will be indicated in the shopping cart
Add more products : Takes you
to shopping page
Buy now : Proceed to next stage
in buying
4) Stage 1 : Modify shopping cart : In this stage
you can modify your shopping cart's product add or remove
products change quantity etc. Also here you choose your
payment options  Credit
card is the faster way than demand draft or cheque payment.
We are registered with a 
verisign authorized 128 SSL payment gateway ccavenue
that processes all the cards. Please check out the verisign
authentication.
Shipping is only charged for CDs, posters etc, direct
downloading of animation does not require shipping and is
not charged even if any shipping option is checked. Animation
is downloaded through a link in "my account",
section.
For Shippable product the shipping cost/ time will be calculated
Ex India for delivery addresses outside India. Shipping
is calculated as full shipping for first quantity and 50%
for additional quantity Those within India the courier time
will be 2-3 days and the charges will be actual charged
by national couriers.
5) Stage 2: Delivery address confirmation
for shipable products like CD or posters ( all animations
are delivered online through a link in "My Account"),
here you can change your delivery address, by default it
is your registered address, changing the delivery address
does not affect your your registered address.
6) Stage 3 : Confirm Order
:you can use the browser back button to modify details in
stage 1 or 2, the payment is indicated in both US $ and
Indian rupees, the your card bank will be sending you the
invoice in dollars only
7) Stage 4 : Pay now
: Pay through credit card. All
credit card transactions are done through leading south
asian payment gateway,Ccavenue; a trusted verisign authenticated
payment gateway. Click here
to verify their certificate. Do check out the payment gateway
at http://www.ccavenue.com
or click on the logo. Check out our payment
security policy from here.
Complete the payment formalities by clicking on next button
and you are taken to the verisign authorized 128 bit
SSL secure payment gateway after that you are be brought
back to the site or if you had chosen the Demand draft option
you will be provided with the order no and the particulars
relating to the Demand draft posting. In both cases an e-mail
is sent to your e-mail address. The payment gateway will
show the transaction value in Indian rupees, your credit
card statement will show the value in US Dollars or its
equivalent value in your currency.
Indication In Indian Rupees
: The Indian rupees value is
desired by our customers in India, when using direct bank
transfer facility option offered by our payment gateway.
A value lower than exchange rate is taken to prevent any
overcharging due to rate fluctuation during the day.
Confirm exchange rate from the links below
http://www.xe.com
http://finance.yahoo.com/currency/
CREDIT CARD PAYMENT :
CREDIT CARD PROCESSING
DD OR CHEQUE PAYMENT:
How will I get the product once I have
purchased it ?
Go to my account : 
download your product by clicking on the hyperlink
The product will be available for 10 days in your account
from the date of the purchase after which they will be removed.
How soon will I get the purchased product
?
In case of credit card payment immediately, in the case of
DD or cheque payment the product will be visible in "My
Accounts" only after the payment is credited to our accounts
which may be as much as three weeks after dispatch of DD /
check to us, we will keep you updated of the status through
message in "My Accounts" or e-mail. Contact us through
e-mail or phone or messaging service refer contact
us for more details.
Is there any other mode of payment?
Refer to our Payment FAQ.
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Can I trust you with my credit card?
We realize that making a purchase online involves a great
deal of trust on your part. We also take your trust very seriously,
and it is on our highest priority to ensure the security and
confidentiality of the transaction. We have been in this business
since 1999 and have been listed with Network solutions registrar
since 2001. We provide our contact information in terms of
address, phone, e-mail explicitly on contact
us page. Please do cross check, for any doubts that you
may have.
All credit card transactions are
done through leading south asian payment gateway,Ccavenue;
a trusted verisign authenticated payment gateway. Click here
to verify their certificate. Do check out the payment gateway
at http://www.ccavenue.com
or click on the logo. Check out our payment
security policy from here.
How do I install and play the product?
Double clicking on the executable (.exe) file will install
the Goalfinder animation to your computer.
The following files will be installed :
- Animation file
- Help file
- Icon files
-Player
The default folder is <root >:\program files\Goalfinder\,
normally <root> is the C:\ drive.
You can select to install the files to any other folder or
drive.
You may choose to install the files to folder of your choice.
How do I access the files:
Once the installation is over, a Goalfinder folder will be
created in the programs menu and the files can be accessed
from start>programs - From the desktop --- open the "Goalfinder
browser" folder OR
- Use the shortcut Shift+Alt+G to open it
- From start menu --- go to the "Goalfinder" folder
How do I run the animation:
Open the animation file by clicking on it, these are self-running
executable files and do not require any other software to
run them. You can stretch them to full screen size and place
them anywhere on the screen.
How do I control the animation ?
You can navigate the animation by using forward button / backward
button  by
either clicking again and again and moving back/ahead 10 frames
each time or keeping it pressed for fast forward motion.
You can also use the "menu" button to directly jump
to a particular section.
The animation can be paused and played again anytime.
How do I navigate the animation :
The menu are provided inside the animation.
Are the animations scalable ?
Yes the animations are scalable you can resize them dynamically
even while they are playing and they will adjust to the frame
size you have se
Can I open multiple copies of animation
or multiple animations at one time?
Yes depending on your system resources you can open as many
copies of the same file or different files as you want.
Can I resize the animation?
Animation can be resized by 1) using the maximize or
minimize buttons 2) Dragging out the corners or the sides
to dynamically resizing it even while it is playing.
Can I zoom into the animation ?
Right click on the animation and click on the Zoom option
to zoom in (or zoom out)
What is the hardware and software requirement
for playing the animations?
Macromedia flash player is required for playing these
animation The player can downloaded from http://www.macromedia.comHardware
: The files normally require 128 MB Ram and Intel PII machines
for playing well. But they have been found to be playing with
some jerks on 486 machines with 64 MB ram also. The size
of monitor is not a constraint as the animation expands
to fill the monitor screen and is resolution
independent but works best on 800 x 600 or 1024 x 768
. Most of the animation are below 600 kb hence can run on
the systems of today without any problem.
Uninstalling the program :
Use the usual remove program from Start menu>Control panel>add
remove programs, search for goalfinder folder
What
are advanced animations?
The advanced animations are high level animation or simulation
clearly marked as
in the "shop" and "all products" area
and shown as "advanced"
on product page. The counter for online viewing in the advanced
animation case moves at twice the rate of the normal (non-advanced)
animation. For downloaded product the advanced rating is not
applicable, it is only applicable for online viewing.
Is there any password for viewing the animations ?
No, it is the same password that you use for login.
Can I pass around the animation to others ?
It is ethically wrong and the installed product will not play
on other computers.
Will the animation expire after certain
time ?
No, there is no expiry date.
I am a member does that make me
a subscriber?
No you have to purchase a subscription account by clicking
on subscribe . The full version
animations are available for viewing only after you have purchased
a subscription account.
What happens if I do not access
this site for months after becoming a member?
Nothing much! your membership continues as it is, the products
that you put in the shopping cart but did not buy await your
arrival, the products already purchased remain in shopping
cart for 10 days after which they are removed.
How do I check my product purchase?
Check by going to "My Account".
Why do you charge for the products
?
To fund our efforts to provide you with high quality visual
solution to problems in science.
Who can I contact in case if I
have some problems with purchase?
Use this link to contact us
or send a mail to response@goalfinder.com Please mention your
user name (your e-mail id used for login) and if you have
the order details then include them also, we will try to provide
support at our earliest.
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Can I run the products on Macintosh
also?
No these animation will not run on Mac, please buy the
products and write to us indicating your order no, date
and the name of the products that you bought, we will immediately
send
you (hqx) or Macintosh playable version through e-mail.
What is your Refund policy?
To prevent any misunderstanding about the type and content of an animation, we provide pictures, short previews of the animation and short and detailed description in the product page. We provide some samples in our downloads section and "My Account" section to give an idea what the our animation are like, so that a viewer is very sure of the content before he purchases the product or subscribes to online viewing. Hence, refund is not allowed once the product is purchased or online subscription is taken except in special cases mentioned below.
Product Download:
No refunds will be given for software that is delivered via download from the Internet. However, if the software downloaded is defective and does not work, a “replacement” will be sent through email that you registered with on our site, if the problem is brought to our notice within 7 days of purchase.
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Contact us :
Address E-mail to : Amit (or to Divya)
E-mail Addresses : For purchase related queries : 
For feedback or general queries: click on feedback
to give online feedback
For contacting us for anything else click on contact
us
Support through yahoo messenger during office hours(text
message only): goalfinder_help@yahoo.com
URL : http://www.goalfinder.com
Address : Goalfinder,
A4/302, Parkwayz, Wakad-Thergaon Road, Wakad, Pune -411057, India
Tel : 91-20-46740132 (Office
landline Time: 9 AM to 6 PM IST, Mon-Sat) |
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Animation product List 
